FAQ

How do I place the order?
After seeing the catalog and knowing what you want, you can do it in two ways:
- Send us your contact information and the products that you are interestes in to pedidos@naturaletha.com and we will guide you through the process;
- Call +34 955 292 284 and we will guide you on through the process and answer you with the products that best suit you.

Do I have to buy a minimum order?
You only have to make a purchase over € 15 in total and at least 100g per product.

Do you ship just to Spain?
We ship products to the peninsula (Spain and Portugal) and the Balearic Islands.

How do I make the payment?
You can do it with credit card (Visa, Mastercard, Maestro, American Express), bank transfer, through PayPal, or pay Cash On Delivery when you receive it at home. The latter has an additional cost of 5% of the total invoice.

How long does it take to arrive?
If you place your order and we confirm the payment before 18h, that same day we will prepare it, and you will have it at home in 24-48h working days for shipments in the peninsula, including Portugal. For shipments to the islands, the delivery time to the Balearic Islands will be 3 days. On weekends and holidays, couriers do not ship.

Are there any shipping costs?

Shipping is free for orders above 50€. For lower orders, the shipping cost is 5.95€.

Can I choose the time of delivery?
We recommend to leave it reflected in the comments of your order so that we can ask the courier agency, but we can not guarantee that they will comply with it. By sending you the confirmation email we will let you know the tracking number of your package so you can see where is it.

What if the box got hit or something is broken?
We try to protect the goods as much as possible, but it is possible that on the way the box may be partially hit. Therefore, we always recommend specifying in the document of the carrier that delivers the product, that is "Pendiente de revision". This way we can take care to cover the products in case of any damage. Anyway, contact us and we will try to solve it in a moment.